Delivery policy

Important information:

All wines shipped outside of Johannesburg are dispatched in appropriate packaging to ensure safe arrival at your door. In order to minimise our environmental impact, wines delivered in Johannesburg remain in their original packaging, where applicable. We reserve the right to ship mixed cases in re-utilised wine boxes appropriate to the bottle size and shape, where appropriate. 

Cost of delivery includes:

• Goods-in-transit insurance;
• Appropriate transport packaging;
• Fuel levies and tolls;
• Value Added Tax (VAT)

All deliveries are from cellar-to-door. Please ensure that you or someone over the age of 18 is present at the address indicated on the estimated day of delivery. Delivery is to either your home or workplace, or to a third-party offering cellaring and/or storage on your behalf. 

Please note that during Christmas & Easter season time, delays can be experienced due to increased freight volumes and public holidays. Great Domaines will, as far as is possible and reasonable, try to minimise delays. However, as transport is with an outside service provider, Great Domaines cannot assume liability for any delays where the cause thereof is beyond our control.

To prevent unnecessary inconvenience during delivery, please indicate your postal code with the delivery address.

We are unable to deliver to PO Box addresses, as a signature for proof of delivery is required.

International Shipping

Unfortunately, at this time Great Domaines does not offer any form of international shipping. Should you wish to arrange your own shipping, we can ship your order to your service provider, provided they are located within the Republic of South Africa. Please contact us for further information.

Undeliverable packages

Occasionally packages return to us as “undelivered.” Should this occur with your order, Great Domaines will make every attempt to contact you for the arrangement of a second attempt at delivery. 

Processing of orders

Orders will only leave the cellar once we have confirmed your payment and received the amount in full.